Privacy Notice – How We Use Your Information
Understanding What Data We Collect, Why We Collect It, and How We Keep It Safe
At APEX KPO, we are committed to safeguarding your personal data. This Privacy Notice outlines how we collect, use, and protect your information when you interact with us, in accordance with applicable data protection laws.
Information We Collect
We may collect and process the following personal data:
- Information submitted via forms on our website: https://apexkpo.com
- Details you provide through telephone, email, or face-to-face communication
- Copies of any correspondence if you contact us
Website Visitors
When you visit our website, we use Google Analytics to collect standard internet log information and visitor behaviour patterns. This helps us understand visitor traffic and improve user experience. The data collected does not personally identify anyone. If we ever intend to collect identifiable data, we will make it clear at the point of collection.
Use of Cookies
Cookies are small text files stored on your device by websites. We use cookies to understand how our website is used and to enhance performance. These cookies collect anonymous data such as:
- Visitor numbers
- Pages viewed
- Source of the visit
Website Security and Performance
We employ third-party services to monitor and maintain our website’s security and performance. These services may process visitors’ IP addresses to support this function.
Social Media Interaction
If you interact with APEX KPO via social media (e.g., by sending a direct message), your messages may be stored for up to three months. These messages are not shared with third parties.
Email Communication
Emails and attachments sent to APEX KPO may be monitored for security and policy compliance. Please ensure your emails comply with legal standards.
Handling Complaints
When you submit a complaint, we create a secure file containing the details, including identities of those involved. This information is used solely to address the complaint and assess our service. Complaint-related data may be shared with our insurers but will not include personal identifiers. These records are kept in accordance with our data retention policy.
Use of Services
To deliver our services effectively, APEX KPO processes the personal data of clients and other individuals. We collect only the necessary data and use it solely for service delivery and related administrative purposes.
Job Applicants, Employees, and Former Employees
APEX KPO is the data controller for personal information collected during recruitment and employment. For any questions about how we handle such data, please reach out to us.
Your Rights
You have legal rights under the UK Data Protection Act 1998 and the General Data Protection Regulation (GDPR), including access to your data, correction, erasure, restriction, and objection to processing. You may contact us to exercise these rights.
Children’s Privacy
Our services are not intended for children under 15 years of age. We do not knowingly collect data from anyone under 15. If you believe a child has provided us with personal information, please contact us immediately.
External Website Links
Our website may contain links to other websites. We are not responsible for the content or privacy practices of these third-party sites. We encourage you to review their privacy policies.
Updates to This Policy
We may revise this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Major changes will also be communicated via email or website notification.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
- Email: sales@apexkpo.com
- Website Contact Form: https://apexkpo.com/contact-us-2/